Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
How can I track the status of my home decor order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for furniture and accessories?
We offer a 30-day return policy for most items in their original packaging. Please note that certain oversized furniture pieces may be subject to a restocking fee.
Do you offer international shipping?
Currently, Bouclair ships exclusively within Canada and the continental United States to ensure the safest and most efficient delivery of our home products.
Can I choose 'In-Store Pickup' for my online purchase?
Yes, we offer a free 'Click and Collect' service. Simply select your nearest Bouclair boutique at checkout, and we will notify you when your items are ready for pickup.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Bouclair gift cards.
Are your products covered by a warranty?
All Bouclair products are covered by a one-year limited warranty against manufacturing defects to ensure the highest quality standards for your home.